EndurEnergy | ESP-5100 & ESP-5K | Residential Battery | 5.12 kWh, UL-Compliant

At Crisis Comforts, we are committed to providing you with the best prices online. If you find a lower price for the same product, we guarantee to match or beat that price.

How it Works:

1. Eligibility: This guarantee applies to select products in our store.

2. Contact Us: Reach out to us via email or chat with your price match request.

3. Proof Required: Please provide a screenshot, link, or any other evidence of the lower price
before making your purchase.

For full details, refer to our Price Match Policy Rules.

At Crisis Comforts, we take pride in offering the best refund and return policies in the industry. If you're not satisfied with your purchase for any reason, you may return it to us within 30 days for a refund.

How it Works:

1. Initiate a Return: If there are any issues with your order, such as missing components, damages, or a non-functioning product, please contact us as soon as possible.

2. Troubleshooting: Some issues can be resolved by reviewing the product manual or our product FAQs.

3. Contact Us: Reach out via email or chat for assistance.

For full details, refer to our Refunds & Return Policy.

Order Processing

Once we receive your order, we will send you a confirmation email. We will then process your order by confirming that the product is in stock and ready for shipment. If any of the items in your order are back-ordered, we will reach out to you via email or phone, and you may choose to either wait or receive a 100% refund.

Please allow 1-3 days for processing your order.

Shipping

Shipping times and methods will depend on the specific product and brand you purchase. If you have any shipping questions, feel free to ask on the chat or email us at info@crisiscomforts.com.

We will send tracking information by email the same day the shipping tracking number is created/available.

Before you sign the shipping bill, please THOROUGHLY INSPECT YOUR ITEM. Signing for the receipt of a damaged product removes the liability of the shipping company and Crisis Comforts. Once you accept your shipment as non-damaged, your item is your property.